Check the street, house number and suffix first. Two very similar addresses may be different registered properties.
You have not paid yet
Do not unlock the incorrect property. Return to Check an address and select the right one. Before creating another check, see whether the correct report already exists in My reports.
You have paid, or suspect two charges
Pause before making another payment. Contact support with the intended address, the address actually selected and the relevant order references. Explain whether the issue is a wrong selection, duplicate report or duplicate charge. A purchase cannot be assumed to transfer automatically to a different property.
The published commercial refund guarantee applies to single reports. Asking for a refund and removing a report are separate requests.
Removing information
If a report seems to have vanished, check the list’s status filters. For deletion of your information, follow the privacy-request procedure. An archived status or closing a browser tab does not itself issue a refund or erase all associated data. The same distinction applies if you decide not to buy the home.