We email a payment receipt to the address used for the purchase. Its order reference helps support locate the payment.
Where to look
- Search your email for Biedbril, including Spam, Promotions and automatically sorted folders.
- If you are signed in, open Payments and purchases for the available order confirmations.
- If you paid through someone’s shared report, check the email entered as payer. It may differ from the report owner’s account address.
Wrong email or incomplete confirmation link
After payment is confirmed, an order-confirmation page may offer a one-time correction of the recipient email. Use it if the option is shown. If it is unavailable, already used or the link will not open, contact support. Include the order reference if you have it; you can still ask for help without one.
Need a business document?
Ask support what document is available for your purchase and provide the business details required. Do not assume that a self-service editable invoice exists or that an issued document will update automatically.
If the report is also inaccessible, follow paid but still locked.