Account, sharing and PDF

Create an account and sign in

A free account keeps your property checks together so you can come back to them later. Creating an account Open Sign up, or start with an address and follow the account prompt. Complete the verification requested on screen. Viewing an address preview alone does not mean you have saved a report. Returning to your reports Use Sign in. The current screen offers Google, Microsoft and email. Choose the method and email address you previously used with Biedbril, then complete the verification shown for your account. After signing in, open My reports. If you were in the middle of creating a property check, review the address and selected documents before continuing. Account access and payment are different Creating a free account or signing in does not itself charge you or start a subscription. To let a partner or adviser read a report, use its share link rather than sharing your login. If you cannot get in, see sign-in troubleshooting. For a missing report, follow finding saved reports.

I cannot sign in, or my verification code has not arrived

Start from Biedbril’s official sign-in page, using the email address and method you used before. Missing verification email 1. Check the spelling of the address and make sure you are looking in the right mailbox. 2. Search Spam, Junk, Promotions and any automatically sorted folders. 3. Allow a little time before requesting another message. If a code is required, use the latest one. 4. With Google or Microsoft, complete that provider’s verification. A code issued for a different sign-in method may not apply. A loading loop or blocked sign-in screen Allow the cookies needed for authentication. Try an up-to-date browser and, for this site, temporarily disable an extension that is blocking the login component. Keep copies of any documents you have not finished adding before closing a tab or clearing site data. If you have lost access to the original mailbox, or the problem continues, contact support. Include the account email, sign-in method and exact error. We may need to verify your access before helping with an account. Never send a password, one-time code or recovery code.

Where can I find my saved report?

Sign in and open My reports. This is the list of your saved property checks, including previews and unlocked reports. Search the list - Search for the property address. - Set the status filter to All, and check Archived if needed. - Remove energy-label, building-year or other filters that might hide the property. - Check the next page of results. Sorting and the map view can also help. Open the matching property. Its status tells you whether it is still a preview or has been unlocked. Opening a saved report again is not another purchase. If it is still missing Check that you used the same account and sign-in method as when you created the report. A report someone shared with you does not automatically become part of your own list; open the share link they sent. Before creating a replacement or paying again, ask support with the account email, property address and any order reference. If money was taken but the report remains locked, use the payment-access checklist.

I created a report for the wrong address, or made a duplicate

Check the street, house number and suffix first. Two very similar addresses may be different registered properties. You have not paid yet Do not unlock the incorrect property. Return to Check an address and select the right one. Before creating another check, see whether the correct report already exists in My reports. You have paid, or suspect two charges Pause before making another payment. Contact support with the intended address, the address actually selected and the relevant order references. Explain whether the issue is a wrong selection, duplicate report or duplicate charge. A purchase cannot be assumed to transfer automatically to a different property. The published commercial refund guarantee applies to single reports. Asking for a refund and removing a report are separate requests. Removing information If a report seems to have vanished, check the list’s status filters. For deletion of your information, follow the privacy-request procedure. An archived status or closing a browser tab does not itself issue a refund or erase all associated data. The same distinction applies if you decide not to buy the home.

How do I share a report with a partner or adviser?

Open the unlocked report and choose Share. Your device may open its sharing menu or copy the report link. Send that link directly to the intended reader. What the link does A recipient can read the shared report without creating an account. Sharing does not transfer ownership of your account or the property check. Managing the report and using account features still depend on the owner’s access. Sharing a locked preview does not make the full report freely available. A later refund or deletion may also affect access through an existing link. Treat it as a private link Do not publish it on a website, property listing or social network. A recipient can forward a link, so consider whether the report or its associated material contains confidential information before sharing. Never include your login credentials. If the recipient cannot open the report, ask the owner to send a fresh copy of the link using Share, and confirm that the report is unlocked. For a portable file instead, see PDF export.

Download a report as a PDF and choose a language

Open the full report and select Download PDF. Use the report’s language selector to choose an available language, and check the displayed version before exporting. What the export represents A PDF is a snapshot of the report content available at the time. It will not update when the online report changes. It is not an export of every original document you uploaded, or an official certified copy from a registry. If the download fails 1. Let the report finish loading, then retry once. 2. Check your browser’s download permissions and Downloads folder. 3. Try an up-to-date browser, or a computer if your phone is having trouble. 4. If text is missing, first check whether the online report has the same gap. For a language or layout problem, contact support with the selected language, device, browser and a screenshot of the relevant area. Hide unrelated personal information. A downloaded report can contain sensitive information, so store and send it carefully. Use the private share link when you want someone to view the interactive report instead.