Privacy and support
Your information, privacy rights and ways to reach the support team.
What happens to my data and uploaded documents?
Biedbril processes information for your account, property check, payment and support. The privacy policy covers account details, uploaded files, payments, support communications and usage information. Uploaded documents Only provide material you are entitled to share and that is relevant to the property. Remove unnecessary personal information. Keep your originals: the current privacy policy states that uploaded property documents are deleted from the servers after 90 days. Biedbril should not be your permanent document archive. The policy describes account and associated personal-data retention until a deletion request. It also says public property data fully disassociated from your account may be retained anonymously for statistics and AI training. Do not assume that every type of data is treated identically. Cookies and sharing Use Cookie settings to review your choices. The cookie policy explains the categories in use; necessary cookies support functions such as signing in. A private report link or PDF can make information accessible to its recipient outside your account. Share it deliberately. For access, deletion or another privacy request, see exercising your privacy rights.
Delete my account or request my personal data
Email [email protected] for a personal-data request. The privacy policy describes rights including access, correction, erasure, restriction, portability and objection. What to include - Your Biedbril account email. - What you are requesting: for example, access, correction, deletion of an upload or deletion of the account. - The relevant information or property check, where that helps identify the scope. We need to establish that the request concerns your information. Do not send a password, login code, full bank statement or identity-document copy on your own initiative. Ask what verification is needed. Before requesting deletion Archiving a report is not a personal-data erasure request. Deleting an account does not automatically issue a refund either; raise a refund request separately. Keep copies of files you still need before requesting deletion. Erasure can have limits, including information that must be retained by law. The Dutch data-protection authority explains this in its erasure guidance. Ask us how any limitation applies to your request.
How can I contact Biedbril support?
For a Biedbril, account or purchase question, contact the support team through: - The chat button on biedbril.nl. - [email protected]. - WhatsApp at +31 70 227 0000. These reach customer support. Ask Biedbril inside a report is the AI for exploring that report; it does not handle payments or account requests. Help us understand the issue Include the topic, account email, relevant property address and what went wrong. For payments, add an order reference if you have one. The exact error, approximate time and browser or device are useful. Send one clear message and add updates to the same conversation where possible. Only share what is needed. We do not need your password, one-time login code or recovery code. Hide unrelated transactions and personal details in screenshots. Use [email protected] for personal-data requests. For purchase cancellation or a refund, see withdrawal and the commercial guarantee. Mention an approaching decision date if relevant, and use your own qualified adviser for specialist property advice.
Report a complaint, unexpected access or a suspicious message
Contact us if the service has fallen short, you suspect a security issue or you receive a message falsely claiming to be from Biedbril. A service complaint Email [email protected] with what happened, when and the resolution you are seeking. Include an order reference or property address where relevant. Make clear if you are also making a refund or withdrawal request; see the available routes. Unexpected account access or a shared private link Use the official sign-in page and the security options offered by your login method. Tell support if someone appears to have unauthorised access or a private report link has been circulated. Do not assume that a self-service control exists to revoke every previously shared link. Provide a limited example of the suspicious message or issue, including its time and relevant sender. Do not disclose passwords, codes, access tokens or a complete confidential document set. Avoid unfamiliar payment or recovery pages asking you to “confirm” a request. For personal-data concerns or a privacy complaint, email [email protected]. Biedbril is a service of LN Software; legal contact details are in the terms.