Consumers generally have a 14-day withdrawal period following an order. The terms and order confirmation explain the relevant information for digital content and other circumstances. The statutory consumer withdrawal right does not apply to business purchases.
Use the withdrawal form
- Open Withdraw from contract here. No sign-in is needed.
- Enter your name, email and purchase type. Add an address or order reference if available; the order-reference field is optional.
- Continue, review the declaration and confirm it in the second step.
- Keep the acknowledgement and the time you sent the request. We confirm receipt of the withdrawal by email.
If the form fails or you have no reference
You can also make a clear withdrawal declaration by emailing [email protected], through our published chat or WhatsApp, or by post using the address in the terms. The terms recognise these channels equally. Do not wait for a website repair when a deadline is approaching; keep a record of what you sent.
Opening a report does not exclude the commercial refund guarantee. If you are unsure which right or deadline applies, send the request and ask us to assess it.