Sign in and open My reports. This is the list of your saved property checks, including previews and unlocked reports.
Search the list
- Search for the property address.
- Set the status filter to All, and check Archived if needed.
- Remove energy-label, building-year or other filters that might hide the property.
- Check the next page of results. Sorting and the map view can also help.
Open the matching property. Its status tells you whether it is still a preview or has been unlocked. Opening a saved report again is not another purchase.
If it is still missing
Check that you used the same account and sign-in method as when you created the report. A report someone shared with you does not automatically become part of your own list; open the share link they sent.
Before creating a replacement or paying again, ask support with the account email, property address and any order reference. If money was taken but the report remains locked, use the payment-access checklist.