Biedbril offers a commercial guarantee in addition to your statutory rights for a single report. If it was not what you needed, or the full report did not load after payment, request a refund within 14 days of payment and we will refund the full amount, including after delivery.
Make the request
- Email [email protected], or use the withdrawal form.
- Include the purchase email, property address, payment date and order reference if available. If you have no reference, explain which purchase you mean.
- Clearly state that you are asking for a refund. Reporting a technical issue or asking for help alone may mean something different.
Refunds are handled manually, usually within 5 working days. Your payment method’s processing can take additional time; see refund status and report access.
Your statutory rights are separate
This guarantee does not replace rights relating to non-delivery or digital content that does not meet the agreement. You can still report a problem outside the guarantee period. For a purchase other than a single report, ask about the terms applying to that purchase.
Read the terms and how withdrawal differs.