Troubleshooting
Resolve report delays and website problems.
My report is taking too long, or the analysis failed
Most checks finish within a few minutes, but sources or processing can take longer. Progress may show registry collection and report writing. This is not a guaranteed delivery time. What to try 1. Check whether the property is already in My reports, then open that existing report. 2. Read the status carefully. A report being prepared, a locked preview and one unavailable source are different situations. 3. Refresh once and allow time for processing. A saved report can be reopened from the list later. 4. If an explicit failure appears or the same stage remains for an unusually long time, tell support. Do not repeatedly create the same check or make another payment to try to repair a stalled analysis. Include the property address, visible stage, when you started, whether you paid and the exact error. For a paid but locked report, follow the payment-access checklist. For an incomplete individual chapter, see missing source information. If the full report was not delivered or will not open after payment, you can also consult the commercial guarantee.
A page, button or chat is not working properly
First keep a copy of anything not yet saved, such as selected documents or an unfinished message. For a payment issue, check payment status before pressing a payment button again. Try these steps in order 1. Check your connection and open the official site at biedbril.nl. 2. Refresh once. If your session expired, sign in again. 3. Try an up-to-date browser. Check whether an extension blocks a required site component, and if appropriate test with that extension disabled for this site. 4. Allow the cookies needed for authentication. Save your work before clearing site data or closing the window. 5. If necessary, test another device to establish whether the issue is device-specific. Which chat is affected? Ask Biedbril is the report’s AI assistant. The website widget, email and WhatsApp are customer-support channels. If the support widget will not open, email [email protected]. For a persistent error, tell us the page, exact message, time, browser and device. Hide private links and unnecessary personal details in screenshots. See contacting support and sign-in troubleshooting.