Documents and AI
Add supporting files and use the report assistant thoughtfully.
Which documents can I add to a property check?
You can start with an address alone. Uploading documents is optional. Useful supporting material - For an apartment: ownersā association minutes, accounts, budget and long-term maintenance plan (MJOP). - For the buildingās condition: an inspection or foundation survey. - From the seller: the property questionnaire, fixtures list, brochure and floor plans. - For a specific question: the energy certificate, draft deed or other relevant material you are allowed to share. Add documents in the creation flow. The current file picker accepts PDF, DOC, DOCX, XLS, XLSX, JPG, JPEG and PNG. Follow any restrictions or errors shown by the upload screen. Accepting a file does not mean that every page or image can be read accurately. Before you continue Use complete, legible files for the correct property. Only upload material you are entitled to share, and remove information the analysis does not need. Check the address and file list before starting report creation. For documents you receive later, ask support what is possible for the existing report rather than assuming it will be re-analysed automatically. See upload troubleshooting and document privacy.
A file will not upload, or my documents disappeared after signing in
Selecting a file is not always the same as completing its upload. Wait for processing and check for an error before continuing. A rejected or stalled file 1. Confirm that its format is supported. Renaming a file extension does not convert the document. 2. Open the original and check that it is complete, readable and undamaged. Password protection can prevent processing; only make an accessible copy if you have permission to do so. 3. Check your connection and try an up-to-date browser. Follow any file-size error shown on screen and, if needed, use a smaller but still legible copy. 4. Keep the originals. Remove an unsuccessful selection from the creation step if necessary, then choose it again. Documents missing after sign-in Some browsers cannot preserve selected files through the login process. Check the file list again. If a property check may already have been created, look in My reports before starting another one. For continued trouble, contact support with the file type, size, exact error and whether the report already exists. Do not send an entire confidential file collection without first establishing what is needed.
How can I ask useful questions in the reportās AI chat?
Open the full report and choose Ask Biedbril. This chat helps you explore that propertyās information. It is separate from the customer-support widget on the website. Questions worth trying - Which issues should I investigate before an offer, and what source supports each one? - What does this report not establish about the foundation? - What should I ask the ownersā association about its maintenance plan? - Which statements are registry facts, and which are estimates? - Turn the available findings into a viewing checklist without filling in missing facts. Keep each question specific. Name the topic or figure you mean, then ask a follow-up if the response is too general. Compare the answer with the reportās source labels, dates and Sources and limitations section. When you need the support team For payments, refunds, account access or a technical problem, contact customer support. The report assistant cannot carry out those account or payment requests. AI can make mistakes and cannot automatically know what is in a missing document. Verify the underlying information before using an answer in an important decision. See handling an incorrect AI answer.
An AI answer is wrong, incomplete or too confident
Biedbril uses AI to explain available information and suggest questions. The assistant can misunderstand a source, overlook a detail or express more confidence than the evidence supports. Check the answer 1. Locate the relevant figure or statement in the report, including its source and retrieval date. 2. Ask which source supports the answer and what remains unknown. 3. Compare it with the original document. A missing record or unreadable attachment is not made reliable by a convincing explanation. 4. Take an important technical, legal or financial issue to an appropriately qualified professional. The summary is not a building inspection, valuation or guarantee. Do not ask the assistant to invent a missing fact, and do not treat projected savings, renovation possibilities or estimated values as a commitment. Report a problem Tell support the property, topic, disputed statement and why you believe it is wrong. Send only the information needed to investigate. An error held in an external registry may also need correction by that sourceās owner. Related: conflicting information and missing source data.