Check the street, house number and suffix first. Two very similar addresses may be different registered properties.

## You have not paid yet
Do not unlock the incorrect property. Return to [Check an address](https://biedbril.nl/en/property/create) and select the right one. Before creating another check, see whether the correct report already exists in [My reports](https://biedbril.nl/en/reports).

## You have paid, or suspect two charges
Pause before making another payment. [Contact support](https://support.biedbril.nl/hc/biedbril/articles/en-contact-biedbril-support) with the intended address, the address actually selected and the relevant order references. Explain whether the issue is a wrong selection, duplicate report or duplicate charge. A purchase cannot be assumed to transfer automatically to a different property.

The published [commercial refund guarantee](https://support.biedbril.nl/hc/biedbril/articles/en-request-a-refund-for-a-single-report) applies to single reports. Asking for a refund and removing a report are separate requests.

## Removing information
If a report seems to have vanished, check the list’s status filters. For deletion of your information, follow [the privacy-request procedure](https://support.biedbril.nl/hc/biedbril/articles/en-delete-an-account-or-request-personal-data). An archived status or closing a browser tab does not itself issue a refund or erase all associated data. The same distinction applies if you decide not to buy the home.