Closing checkout or returning to the report does not, by itself, prove whether payment completed. Confirmed payment status controls access.
Pending or still open
Allow the original payment to complete. Reopen the original report and check your order confirmation and bank. If bank transfer is offered, processing may take longer; use the amount, payment reference and instructions belonging to that order.
Failed, cancelled or expired
First check whether money was nevertheless taken. A report stays locked without a confirmed payment. Use the offered checkout again only when the earlier payment clearly did not complete. A message saying another payment is in progress, or asking you to wait, is not a reason to start several more attempts.
Charged without confirmation
Do not pay again. Send support the order reference, amount, approximate time and displayed status. If needed, provide a limited payment screenshot with balances and unrelated transactions hidden.
If you withdrew from the order while money was still on its way, mention that too. See paid without access and withdrawing from a purchase.