Most checks finish within a few minutes, but sources or processing can take longer. Progress may show registry collection and report writing. This is not a guaranteed delivery time.
What to try
- Check whether the property is already in My reports, then open that existing report.
- Read the status carefully. A report being prepared, a locked preview and one unavailable source are different situations.
- Refresh once and allow time for processing. A saved report can be reopened from the list later.
- If an explicit failure appears or the same stage remains for an unusually long time, tell support.
Do not repeatedly create the same check or make another payment to try to repair a stalled analysis.
Include the property address, visible stage, when you started, whether you paid and the exact error. For a paid but locked report, follow the payment-access checklist. For an incomplete individual chapter, see missing source information.
If the full report was not delivered or will not open after payment, you can also consult the commercial guarantee.