Open Check an address to start. Follow the address flow 1. Enter a street and house number, or a postcode and house number. Select a complete address from the suggestions. 2. Check the house-number suffix or apartment number. Selecting a street or neighbourhood alone is not enough. 3. Review the free preview and make sure the property details match the place you mean to check. 4. Add supporting documents if you have them; this is optional. Check the address and file list before starting the check. 5. Sign in or create a free account when prompted. Creation may continue automatically after sign-in. If you need to select files again, first check whether the report already exists. 6. Follow the progress shown. You can return to the saved property through My reports. The full report becomes available after it is unlocked and payment has been confirmed. If the analysis is still running, the content opens when it is ready. Follow the progress shown on the report page. If a button appears to be taking time, check My reports before creating the same report again. See preview versus full report and reports taking longer than usual.

💳 Payments and refunds

I paid, but my report is still locked

Payment confirmation and the browser redirect are separate. The confirmed payment—not merely landing back on the website—unlocks the report. Start with these checks 1. Reopen the original property through My reports, or use the original share link. 2. Check the account, address and suffix. A second check for the same street address may be a separate report. 3. Refresh once after the payment has been confirmed. 4. Read the status: is analysis still running, is payment pending, or is the full report genuinely locked? A paid report still being prepared is different from a payment-access failure. For a progress problem, see a delayed report. Still locked? Do not pay again. Contact support with the order reference, date, amount, account email and property address. Mention if another person paid through the shared report. Do not send passwords or complete bank statements. We can investigate both payment and access. A report that fails to load after payment is also covered by the published commercial guarantee.

🚀 Getting started

My address is missing, or the apartment number is wrong

Choose an exact property from the suggestions. Typing an address without selecting a result, or selecting only a street or postcode area, does not identify a property. Things to try 1. Search with the postcode and house number, then try the full street name, number and town. 2. Check letters and number suffixes carefully. An apartment with a different suffix may be a separate registered object. 3. Allow the suggestions to load and select the matching address. 4. If address search reports a temporary error, check your connection and try again later. New buildings and recently changed addresses New registrations, subdivisions and renamed streets may not yet be available in every source. Do not substitute a neighbouring address: the resulting report would concern a different property. Land, parking spaces and homes without a suitable registered address may not be supported by the address flow. If you still cannot select the correct property, contact support with the complete address, suffix and a screenshot of the search problem. Already created the wrong report? See wrong-address and duplicate reports.

💳 Payments and refunds

How do I request a refund for a single report?

Biedbril offers a commercial guarantee in addition to your statutory rights for a single report. If it was not what you needed, or the full report did not load after payment, request a refund within 14 days of payment and we will refund the full amount, including after delivery. Make the request - Email [email protected], or use the withdrawal form. - Include the purchase email, property address, payment date and order reference if available. If you have no reference, explain which purchase you mean. - Clearly state that you are asking for a refund. Reporting a technical issue or asking for help alone may mean something different. Refunds are handled manually, usually within 5 working days. Your payment method’s processing can take additional time; see refund status and report access. Your statutory rights are separate This guarantee does not replace rights relating to non-delivery or digital content that does not meet the agreement. You can still report a problem outside the guarantee period. For a purchase other than a single report, ask about the terms applying to that purchase. Read the terms and how withdrawal differs.

🔎 Understand your report

What do “no data”, “unavailable” and “no signal found” mean?

Not every source returns useful information for every address. A report can contain both well-populated chapters and sections with gaps. Distinguish the messages - No data / unavailable: there is no usable information to display for that item. Coverage, an absent record, access restrictions or a temporary source problem may be involved. - Not registered or expired: the indicated registration is absent or no longer current. That is different from a favourable assessment. - No signal found: the available information did not produce the particular flag. It does not prove that all relevant evidence was available or that no problem exists. A blank field is not automatically zero, “no” or “safe”. Expand lists of missing fields and read Sources and limitations as well as the summary. What should I do next? Check the source and date. Ask the seller or owners’ association for missing documents, and have an important uncertainty investigated. Paying or creating another copy of the same check does not guarantee additional source coverage. If data appears to be missing incorrectly, report the discrepancy. If the whole report is stuck, follow report-processing troubleshooting.

📂 Account, sharing and PDF

How do I share a report with a partner or adviser?

Open the unlocked report and choose Share. Your device may open its sharing menu or copy the report link. Send that link directly to the intended reader. What the link does A recipient can read the shared report without creating an account. Sharing does not transfer ownership of your account or the property check. Managing the report and using account features still depend on the owner’s access. Sharing a locked preview does not make the full report freely available. A later refund or deletion may also affect access through an existing link. Treat it as a private link Do not publish it on a website, property listing or social network. A recipient can forward a link, so consider whether the report or its associated material contains confidential information before sharing. Never include your login credentials. If the recipient cannot open the report, ask the owner to send a fresh copy of the link using Share, and confirm that the report is unlocked. For a portable file instead, see PDF export.