Most checks finish within a few minutes, but sources or processing can take longer. Progress may show registry collection and report writing. This is not a guaranteed delivery time.

## What to try
1. Check whether the property is already in [My reports](https://biedbril.nl/en/reports), then open that existing report.
2. Read the status carefully. A report being prepared, a locked preview and one unavailable source are different situations.
3. Refresh once and allow time for processing. A saved report can be reopened from the list later.
4. If an explicit failure appears or the same stage remains for an unusually long time, [tell support](https://support.biedbril.nl/hc/biedbril/articles/en-contact-biedbril-support).

Do not repeatedly create the same check or make another payment to try to repair a stalled analysis.

Include the property address, visible stage, when you started, whether you paid and the exact error. For a paid but locked report, follow [the payment-access checklist](https://support.biedbril.nl/hc/biedbril/articles/en-paid-but-report-still-locked). For an incomplete individual chapter, see [missing source information](https://support.biedbril.nl/hc/biedbril/articles/en-no-data-unavailable-or-no-signal-found).

If the full report was not delivered or will not open after payment, you can also consult [the commercial guarantee](https://support.biedbril.nl/hc/biedbril/articles/en-request-a-refund-for-a-single-report).