We email a payment receipt to the address used for the purchase. Its order reference helps support locate the payment.

## Where to look
1. Search your email for Biedbril, including Spam, Promotions and automatically sorted folders.
2. If you are signed in, open [Payments and purchases](https://biedbril.nl/en/account/billing) for the available order confirmations.
3. If you paid through someone’s shared report, check the email entered as payer. It may differ from the report owner’s account address.

## Wrong email or incomplete confirmation link
After payment is confirmed, an order-confirmation page may offer a one-time correction of the recipient email. Use it if the option is shown. If it is unavailable, already used or the link will not open, [contact support](https://support.biedbril.nl/hc/biedbril/articles/en-contact-biedbril-support). Include the order reference if you have it; you can still ask for help without one.

## Need a business document?
Ask support what document is available for your purchase and provide the business details required. Do not assume that a self-service editable invoice exists or that an issued document will update automatically.

If the report is also inaccessible, follow [paid but still locked](https://support.biedbril.nl/hc/biedbril/articles/en-paid-but-report-still-locked).