Closing checkout or returning to the report does not, by itself, prove whether payment completed. Confirmed payment status controls access.

## Pending or still open
Allow the original payment to complete. Reopen the original report and check your order confirmation and bank. If bank transfer is offered, processing may take longer; use the amount, payment reference and instructions belonging to that order.

## Failed, cancelled or expired
First check whether money was nevertheless taken. A report stays locked without a confirmed payment. Use the offered checkout again only when the earlier payment clearly did not complete. A message saying another payment is in progress, or asking you to wait, is not a reason to start several more attempts.

## Charged without confirmation
Do not pay again. [Send support](https://support.biedbril.nl/hc/biedbril/articles/en-contact-biedbril-support) the order reference, amount, approximate time and displayed status. If needed, provide a limited payment screenshot with balances and unrelated transactions hidden.

If you withdrew from the order while money was still on its way, mention that too. See [paid without access](https://support.biedbril.nl/hc/biedbril/articles/en-paid-but-report-still-locked) and [withdrawing from a purchase](https://support.biedbril.nl/hc/biedbril/articles/en-withdraw-from-a-purchase-without-signing-in).