Biedbril offers a **commercial guarantee in addition to your statutory rights** for a single report. If it was not what you needed, or the full report did not load after payment, request a refund within **14 days of payment** and we will refund the full amount, including after delivery.

## Make the request
- Email [hi@biedbril.nl](mailto:hi@biedbril.nl), or use the [withdrawal form](https://biedbril.nl/en/withdraw).
- Include the purchase email, property address, payment date and order reference if available. If you have no reference, explain which purchase you mean.
- Clearly state that you are asking for a refund. Reporting a technical issue or asking for help alone may mean something different.

Refunds are handled manually, usually within **5 working days**. Your payment method’s processing can take additional time; see [refund status and report access](https://support.biedbril.nl/hc/biedbril/articles/en-refund-timing-and-report-access).

## Your statutory rights are separate
This guarantee does not replace rights relating to non-delivery or digital content that does not meet the agreement. You can still report a problem outside the guarantee period. For a purchase other than a single report, ask about the terms applying to that purchase.

Read the [terms](https://biedbril.nl/en/terms-of-service) and [how withdrawal differs](https://support.biedbril.nl/hc/biedbril/articles/en-withdraw-from-a-purchase-without-signing-in).