For a Biedbril, account or purchase question, contact the support team through:
- The **chat button on [biedbril.nl](https://biedbril.nl/en)**.
- [support@biedbril.nl](mailto:support@biedbril.nl).
- [WhatsApp at +31 70 227 0000](https://wa.me/31702270000).

These reach customer support. **Ask Biedbril** inside a report is the AI for exploring that report; it does not handle payments or account requests.

## Help us understand the issue
Include the topic, account email, relevant property address and what went wrong. For payments, add an order reference if you have one. The exact error, approximate time and browser or device are useful. Send one clear message and add updates to the same conversation where possible.

Only share what is needed. We do not need your password, one-time login code or recovery code. Hide unrelated transactions and personal details in screenshots.

Use [privacy@biedbril.nl](mailto:privacy@biedbril.nl) for personal-data requests. For purchase cancellation or a refund, see [withdrawal](https://support.biedbril.nl/hc/biedbril/articles/en-withdraw-from-a-purchase-without-signing-in) and [the commercial guarantee](https://support.biedbril.nl/hc/biedbril/articles/en-request-a-refund-for-a-single-report). Mention an approaching decision date if relevant, and use your own qualified adviser for specialist property advice.