Contact us if the service has fallen short, you suspect a security issue or you receive a message falsely claiming to be from Biedbril.

## A service complaint
Email [support@biedbril.nl](mailto:support@biedbril.nl) with what happened, when and the resolution you are seeking. Include an order reference or property address where relevant. Make clear if you are also making a refund or withdrawal request; see [the available routes](https://support.biedbril.nl/hc/biedbril/articles/en-withdraw-from-a-purchase-without-signing-in).

## Unexpected account access or a shared private link
Use the official [sign-in page](https://biedbril.nl/en/sign-in) and the security options offered by your login method. [Tell support](https://support.biedbril.nl/hc/biedbril/articles/en-contact-biedbril-support) if someone appears to have unauthorised access or a private report link has been circulated. Do not assume that a self-service control exists to revoke every previously shared link.

Provide a limited example of the suspicious message or issue, including its time and relevant sender. Do not disclose passwords, codes, access tokens or a complete confidential document set. Avoid unfamiliar payment or recovery pages asking you to “confirm” a request.

For personal-data concerns or a privacy complaint, email [privacy@biedbril.nl](mailto:privacy@biedbril.nl). Biedbril is a service of LN Software; legal contact details are in the [terms](https://biedbril.nl/en/terms-of-service).