First keep a copy of anything not yet saved, such as selected documents or an unfinished message. For a payment issue, check [payment status](https://support.biedbril.nl/hc/biedbril/articles/en-payment-pending-failed-cancelled-or-expired) before pressing a payment button again.

## Try these steps in order
1. Check your connection and open the official site at [biedbril.nl](https://biedbril.nl/en).
2. Refresh once. If your session expired, sign in again.
3. Try an up-to-date browser. Check whether an extension blocks a required site component, and if appropriate test with that extension disabled for this site.
4. Allow the cookies needed for authentication. Save your work before clearing site data or closing the window.
5. If necessary, test another device to establish whether the issue is device-specific.

## Which chat is affected?
**Ask Biedbril** is the report’s AI assistant. The website widget, email and WhatsApp are customer-support channels. If the support widget will not open, email [support@biedbril.nl](mailto:support@biedbril.nl).

For a persistent error, tell us the page, exact message, time, browser and device. Hide private links and unnecessary personal details in screenshots. See [contacting support](https://support.biedbril.nl/hc/biedbril/articles/en-contact-biedbril-support) and [sign-in troubleshooting](https://support.biedbril.nl/hc/biedbril/articles/en-sign-in-problems-or-missing-code).